Senior Manager, Field Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The Difference You Will Make: In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market. A Typical Day: • Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes. • Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities. • Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation. • Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond. • Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth. • Monitor and own business performance , ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals. • Identify market trends and opportunities , providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts. • Coach and develop talent , building a high-performing team culture that values experimentation, accountability, and continuous growth. Your Expertise: • 14+ years of experience in global operations, business development, or marketplace management, with 5+ years in a people-leadership role managing and scaling teams. • Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape , with experience driving local growth and community engagement. • A combination of operational and commercial, public speaking and marketing skills that will allow you to acquire supply across multiple channels. • A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams. • Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets. • Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance. • Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability. • Demonstrated success in achieving strong results through others , including effective performance management and development of emerging leaders. • Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement. • Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth. • Highly organized and adept at leading multiple initiatives simultaneously , turning strategy into action and results. • Previous experience growing supply and building partnerships with community and host groups is highly valued. Your Location: This position needs to be based in Mexico City, ideally within commuting distance of our office. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Mexico Monthly Pay Range $191,666.67 — $237,500 MXN Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.