Programs Operations Lead, Growth Levers

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world — commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use. Local growth levers are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year we've taken these from pilots to scaled programs including incentives, host-funded promotions and promotional-merchandising. That momentum has outpaced our operating model — execution is spread across regional pods, central growth marketing, product, merchandising, and finance, with parallel roadmaps and no single source of truth. We're building a dedicated program management capability to bring it all together, and we want you at the center of it. The difference you will make: This role requires candidates to be based in San Francisco. This role is not expected to be eligible for relocation support. As the Program Operations Lead for Growth Levers, you own the operating system that turns our fast-growing portfolio of levers into coordinated, on-time execution. You bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one source of truth, and one operating rhythm — so that product, growth marketing, merchandising, finance, and regional and country operations always know what is shipping, who owns it, when, and what it costs. This is deliberately an execution and coordination role, distinct from the business and strategy roles around it. The lever business owners (regional pods and individual lever DRIs) own their outcomes; the growth-levers playbook and country-planning lead defines what each lever is and how countries should deploy it; central growth marketing, product, and merchandising build the platforms. You own the connective tissue between them — the intake, sequencing, operating cadence, budget-to-roadmap translation, launch governance, and institutional knowledge that make the whole portfolio executable at scale and keep it running when individual owners are away. A typical day: • Own one cross-lever roadmap and source of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan • Build and run the levers operating system — the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance, with resourcing gaps surfaced early • Set up the change-intake and sequencing process — a consolidated intake process for new campaign and lever requests, with clear rules for prioritization, approval, and conflict resolution when campaigns overlap (for example, competing merchandising or incentive placements in the same market and week). • Translate budget into an executable plan — track committed versus available spend across levers and markets, turn funding decisions into roadmap changes quickly, and give leadership a live view of where the money is going and what it is returning. • Be the connective tissue across a fragmented ownership map — regional business operations, growth marketing, partnerships, and the central product and merchandising teams — driving alignment and unblocking decisions so there is one conversation, not many. • Turn the levers playbooks and country plans into shipped campaigns — partnering with the playbook and country-planning owners to convert their strategy into standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists, and repeatable operations that scale across markets. • Make performance legible — partner with Advanced Analytics and FP&A on consistent tracking, post-mortems, and readouts that feed the learning agenda (efficiency, incrementality, seasonality, auto-apply, spotlights) and standardize what good looks like across regions. • Own the Global Markets reporting cadence — assemble and steer the Weekly Business Review (WBR) with the RDs, drive the weekly leadership report and the monthly country-performance newsletter, coordinate the team staff meeting, and prepare executive and country-deep-dive reviews — so leadership always has one accurate, current picture of the business and the levers. • Run the recurring cross-functional roadmap syncs that keep Global Markets aligned — with payments, advanced analytics, growth marketing, merchandising, and international product — turning roadmap changes, guardrails, and escalations into clear decisions and next steps. • Hold the operating system together through peak seasons and leadership absences — keeping the levers and the reporting cadence moving over the summer and other periods when business owners are out, so nothing depends on any one person. Your expertise: • 12+ years in program management, business operations, or marketing/GTM operations — ideally orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment. • A proven track record establishing a new operating system or central coordination capability from scratch — intake, prioritization, RACI, cadence, and governance — and scaling it across many teams and geographies. • Exceptional cross-functional orchestration in a heavily matrixed org — you create clarity where ownership is split across product, growth marketing, merchandising, finance, and regional and country operations, and you are a trusted partner to senior leaders up to the executive level. • Strong operating discipline — cross-workstream roadmaps, change-intake and sequencing, conflict resolution, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned. • Budget-to-execution fluency — comfortable translating multi-million-dollar budget decisions into roadmap and resourcing changes, and reporting spend and return to leadership. • Analytical fluency — you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers (SQL familiarity a plus). • Thrives in ambiguity and transition — comfortable operating while ownership models are still forming, with a strong bias to action, ownership, and ruthless prioritization. • Desirable: hands-on experience with one or more growth levers — incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships — and experience across international markets and time zones. Fluent written and spoken English; expected in office ~3 days per week. Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $156,000 — $193,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.